Cancellation Policy for Vanras Masala

At Vanras Masala, we strive to ensure that your orders are processed and delivered promptly. However, we understand that there may be situations where you need to cancel an order. This Cancellation Policy outlines the terms and conditions for canceling orders.

1. Order Cancellation

1.1. Cancellation Before Shipment:

• You may cancel your order at any time before it is shipped. To cancel your order, please contact our customer service team at support@vanrasmasala.com with your order number.
• If your order has not yet been processed, we will cancel it and issue a full refund to your original payment method.

1.2. Cancellation After Shipment:

• Once your order has been shipped, it cannot be canceled. However, you may be eligible to return the product after receiving it (refer to our Return Policy for details).
• If your order is already in transit, we recommend refusing the delivery. Once we receive the returned package, we will process a refund, minus any shipping costs.

2. Conditions for Cancellation

2.1. Timely Requests: Cancellation requests must be made promptly. Orders that have already been processed or shipped cannot be canceled.

2.2. Order Modifications: If you wish to modify your order (e.g., change of delivery address or alteration of product quantities), please contact us immediately. Modifications may delay the processing of your order and may not be possible if the order has already been processed.

3. Refunds for Canceled Orders

3.1. Full Refunds: If your order is canceled before it is processed or shipped, you will receive a full refund, including any shipping fees.

3.2. Partial Refunds: If the cancellation is made after the order has been processed but before it has shipped, we may deduct a small processing fee from your refund.

3.3. Refund Processing Time: Refunds will be processed within 5 business days after the cancellation is confirmed. The refund will be credited to your original payment method.

4. Special Considerations

4.1. Bulk Orders: For large or bulk orders, cancellation requests must be made within 3 hours of placing the order. Due to the nature of bulk orders, cancellations may be subject to additional fees.

4.2. Pre-Orders: If you have placed a pre-order for a product, you may cancel it at any time before the product is shipped. Once the product is shipped, the regular cancellation policy applies.

5. How to Cancel an Order

5.1. Contact Us: To cancel your order, please contact our customer service team at [Customer Service Email or Phone Number] as soon as possible with your order number and the reason for cancellation.

5.2. Confirmation: Once your cancellation request is received, we will confirm the status of your order and notify you of the cancellation outcome.

6. Exceptions

6.1. Non-Cancellable Items: Certain products, such as personalized or customized spice blends, may not be eligible for cancellation once the order is placed.

7. Contact Information

For any questions or assistance with order cancellations, please reach out to us at:

Email: support@vanrasmasala.com
Phone: +91 8154096455